iPhone Dual Sim

Apple recently launched iPhone models with dual sim options. The iPhone XR,XS & XS Max.

These devices have a standard sim slot plus an eSim, currently only EE in the UK supports the eSim.

We decided to test this option and loose our separate business handsets for a week. Switching from two phones to one. Our personal lines are on EE our business lines on Vodafone.

We used the iPhone XR product red, You will need an unlocked handset to use this feature.

The first step was to contact EE and ask for a sim swap from a conventional SIM card to a QR code for an eSim. The process involves scanning the QR code supplied which moves your number to the internal eSim and activates the line. You can then configure this line to be one of the following options, we chose personal for the EE eSim.

We then put the conventional sim in the slot on the side of the phone, in this case Vodafone for one of our business lines.

This gives us two phone lines which can be configured for priority, data, messages & voicemail. Each line can also be turned off if required.

When making a call or sending messages you can decide which line the call is made from, when someone calls either line it’s labelled which line is ringing

We have lived with this new setup for a week taking two phones into one, this feature has many uses, other than business, maybe a second sim for travelling abroad or data only.

Overall it’s a great implementation, we hope further options and features are added in future software updates. But for now we’re fans of one phone for business and pleasure.

Micro-Soldering Repairs

One of the steps we use to diagnose faults on devices is to freeze them to -60 which can identify components generating excessive heat. In the video below we have an iPhone 6S that came to us “dead” (no power or charge).

We inspect all parts of the logic board at x75 magnification to look for any damage or liquid ingress. If there is nothing obvious, we then freeze the board with a chemical that takes less than 5 seconds to reduce the temperature to -60.

A voltage is then applied direct to the board to see if any of the components overheat, if we see something get hot very quickly this is most likely the component causing the issue.

In this case, a capacitor was short circuit resulting in the phone being not able to power on or charge. Once the component is replaced, the iPhone powers up normally and is fully functional.

These types of components are smaller than a pin head therefore require specialist tools.

Business Chat for iMessage new in iOS 11.3 and macOS 10.13.4

Included in iOS 11.3 and macOS 10.13.4 is a new way to communicate with companies called Business Chat. Available in the United States, but will roll out worldwide. Business Chat lets you conveniently use iMessage for customer service and even complete transactions with Apple Pay. Check out our hands-on to see how it works.

What’s Business Chat?

In the age of texting, the appeal of Business Chat for customers is receiving customer service from companies over iMessage without ever having to make a phone call, wait on hold, and sit through service menus.

For businesses, customer support staff can efficiently help more people at the same time using existing customer service platforms. Customers use a form of communication that they already know, and business support staff respond from their existing service platform.

Where does Business Chat work?

For users, Business Chat conversations happen in the Messages app on iPhone, iPad, Mac, and Apple Watch, and you can start a Business Chat from business listings in Maps, Spotlight search, Siri results, and on the web with Safari.

You’ll need iOS 11.3 or later and macOS 10.13.4 or later to use Business Chat, and companies supporting Business Chat appear to still be rolling out the feature in different places.

From here you can send your message and begin chatting with customer service. I started with a simple “Hi” which quickly lead to buying flowers for delivery with Apple Pay.

The feature is also designed not to share your personal information without your permission. For example, the customer service agent can’t see your name or phone number without you sharing it, even though you’re using the Messages app.

When you close a Business Chat session (at least on iOS for now), Business Chat will ask if you want to be contacted again in the future or not as well. Selecting no will close the session and prevent future messages from reaching you.

iOS Battery Health Tool

As part of today’s iOS 11.3 update, Apple has finally unveiled their promised Battery Health tool. Using the Battery Health tool, owners of iPhone 6 and later can check whether their battery is performing optimally, if the speed of the phone has been decreased due to the battery, and if it needs to be replaced.

To access the Battery Health tool, you need to go into Settings, then tap Battery, and finally tap on Battery Health (Beta) as shown below.

The Battery Health (Beta) screen will then show you the “Maximum Capacity” of your battery, with the higher the number the better.

According to the Battery Health support article:

Maximum battery capacity measures the device battery capacity relative to when it was new. Batteries will start at 100% when first activated and will have lower capacity as the battery chemically ages which may result in fewer hours of usage between charges.

A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions.

The screen will also contain a section called “Peak Performance Capability” that will tell the user if the battery is running normally or if it is being slowed down to prevent bugs from occurring.  If the battery is operating normally, it will display “Your battery is currently supporting normal peak performance”.

On the other hand if a problem has been encountered due to the battery, iOS will go into performance management mode and cause your iPhone to slow down. When this happens, the tool will state “This iPhone has experienced an unexpected shutdown because the battery was unable to deliver the necessary peak power.

Performance management has been applied to help prevent this from happening again”.

Users then have the ability to manually disable performance management, but won’t be able to enable it again on their own. It will only turn on again if iOS encounters another battery problem.

How to see (and delete) everything Apple knows about you. (GDPR)

Apple will soon let you download all the information it has stored about you, modify it, or even delete it. The privacy change is required by a new European law, but is also in-line with Apple’s policy to not spy on its customers. This sets it apart from rivals like Google and Facebook.

Apple gathers some information about its customers, but it doesn’t create in-depth personal profiles. And the page for managing Apple IDs will soon allow you to see everything the company knows about you, make changes, or delete it.

This will include more than just contact information. You’ll be able to erase what Apple thinks are your favorite songs, for example.

Apple committed to privacy

A pop-up window in the just-released iOS 11.3 sums it the company’s attitude: “Apple believes privacy is a fundamental human right, so every Apple product is designed to minimize the collection and use of your data, use on-device processing whenever possible, and provide transparency and control over your information.”

Violating customer privacy just isn’t Apple’s business model. “We could make a ton of money if we monetized our customer — if our customer was our product. We’ve elected not to do that,” CEO Tim Cook

The opposing strategy

In contrast, Google and Facebook are in the business of collecting as much data about us as possible, and then selling these profiles to advertisers. We’re the product and ad buyers are the customers.

There’s growing opposition to this tactic, especially in the wake of Facebook’s Cambridge Analytica scandal. As just one example, Facebook delayed the release of its HomePod rival because people expected it would spy on them.

Not just benevolence

The cynical might point out that Apple became a bit more devoted to privacy when the European Union’s General Data Protection Regulation (GDPR) act passed. This requires companies to get consent from users to collect their data, gives consumers the right to be forgotten, and there’s a requirement that data breeches be reported within three days. Basically, Apple promises to do what it’s legally required to do.

Although the GDPR covers just E.U. citizens, there will surely be complaints if residents of that continent get privacy protections that Americans do not.

How to hide information in notification previews on iPhone

Notifications on iPhone can become overwhelming with the myriad of apps that kick out alerts. Follow along for how to make system-wide notifications changes on iPhone as well as customizing them for individual apps.

Whether it’s just been a little while since you’ve checked your iOS notifications settings or you’ve never changed anything from the defaults, it’s easy to tune them to your preferences.

How to hide information in notification preveiews on iPhone

1 Open Settings and tap on Notifications 

2 Tap on Show Previews to adjust the default notifications for all apps

3 Go back to the previous notifications settings screen to adjust the alerts on a per-app basis

If you choose to show notification previews When Unlocked they will show as pictured below on iPhone X

The first and third images are examples of how notifications will look with previews set to Never. All four images in succession show what it looks like when using When Unlocked and the second and fourth images show what to expect when using

Always By default on iPhone X, notifications are set to When Unlocked.

Once you’ve decided on your default for all apps, be sure to take some time to go through individual apps to customize notifications even further.

iPhone X Protection

We have been trialling ultra thin cases and tempered glass protectors to find the perfect combination when it comes to protecting your iPhone X.

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Combined with the above edge to edge screen protectors and having been tried and tested, we can now recommend the following cases

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Ultra Thin form factor without compromising the original design of the iPhone X

IMG_0391Various colours available

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